Terms of service

This website is operated by Olivia Rose. Throughout the site, the terms “we”, “us” and “our” refer to Olivia Rose. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About us

Olivia Rose sells sweets, confectionery, gift products, hampers and related items online.

Our business details are:

Business name: Tisoll Trading Ltd
Trading name: Olivia Rose
Email: orders@olivia-rose.co.uk
Our business correspondence address is available on request where required. For all order, return and refund queries, please contact us first at orders@olivia-rose.co.uk so we can advise the correct next steps.

2. Use of our website

By using this website, you agree that you will not use our products, website, or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of the website.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we believe there has been misuse, fraud, abuse, or breach of these terms.

3. Product information

We aim to display product descriptions, images, prices, weights, ingredients and allergen information as accurately as possible.

However, product packaging, ingredients, recipes, colours, sizes and appearance may occasionally vary. Images are for illustration purposes only.

Where sweets are sold as mixed bags, hampers, selections or bundles, the exact contents may vary slightly depending on stock availability. Any substitutions will be of equal or greater value wherever possible.

4. Ingredients and allergens

Some of our products may contain, or be packed in an environment where they may come into contact with, allergens including but not limited to:

milk, nuts, peanuts, gluten, wheat, soya, eggs, sulphites and other allergens.

Customers are responsible for checking the ingredients and allergen information before consuming any product.

If you have a severe allergy or intolerance, please contact us before placing an order so we can advise where possible. We cannot guarantee that products are free from traces of allergens unless clearly stated.

5. Food safety

Our sweets and confectionery products should be stored in a cool, dry place away from direct sunlight, heat and moisture.

Customers are responsible for storing products correctly after delivery.

We cannot accept responsibility for products that are damaged, melted, spoiled, or otherwise affected due to incorrect storage after delivery.

6. Orders

When you place an order, you agree that all information provided is accurate and complete.

Once your order has been placed, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

product unavailability;
pricing or listing errors;
suspected fraud;
incorrect customer details;
delivery restrictions;
issues with payment.

If we cancel an order after payment has been taken, we will issue a refund.

7. Prices and payment

All prices are shown in pounds sterling GBP.

Prices may change at any time without notice. The price charged will be the price shown at checkout when you place your order.

We reserve the right to correct pricing errors. If an error affects your order, we may contact you before dispatch or cancel the order and issue a refund.

Payment must be received in full before orders are dispatched.

8. Delivery

We aim to dispatch orders within the timescales shown on our website, but delivery times are estimates and not guarantees.

We are not responsible for delays caused by couriers, postal services, weather, strikes, incorrect delivery information, or events outside our reasonable control.

Customers are responsible for providing accurate delivery details. If an order is delayed, lost, or returned due to incorrect address information, we may not be able to refund postage or resend the order free of charge.

9. Missing, damaged or incorrect orders

Please contact us as soon as possible if your order arrives damaged, incorrect, incomplete, or does not arrive within the expected timeframe.

We may ask for photos of the product, packaging and delivery label to help us investigate.

Where an item is confirmed to be damaged, faulty, incorrect, or not as described, we will offer an appropriate resolution, which may include a refund, replacement, or partial refund.

10. Returns and refunds

As we sell food and confectionery items, returns are limited for food safety and hygiene reasons.

We cannot usually accept returns for sweets, confectionery or edible items where the product has been opened, unsealed, tampered with, or cannot be safely resold.

This does not affect your statutory rights. If your item is faulty, damaged, incorrect, or not as described, please contact us and we will resolve the issue appropriately.

Please see our Returns & Refunds Policy for more information.

11. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a refund.

Once an order has been dispatched, cancellation may not be possible, especially for food and confectionery items where returns are restricted for safety and hygiene reasons.

12. Promotions and discount codes

Discount codes, offers and promotions may be changed, withdrawn or refused at any time.

Discount codes cannot usually be applied retrospectively to previous orders.

Only one discount code may be used per order unless stated otherwise.

13. Intellectual property

All content on this website, including text, images, branding, product descriptions, graphics, logos and designs, belongs to us or is used with permission.

You must not copy, reproduce, sell, or use any content from this website without our written permission.

14. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, practices, or accuracy of third-party websites.

Accessing third-party links is at your own risk.

15. Limitation of liability

We are not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.